The Story of YouTime: A Platform Born in France
2008 : Chi Minh PHAM, its founder, feels powerless facing the care breaks suffered by his mother, who had become daily dependent on home-care providers. The problem he discovers then is structural : neither beneficiaries nor their families have any autonomous way to track, report, or arrange replacements for missed provider visits. To this day, this visibility gap remains at the core of the problem YouTime addresses.
2012 : a Val d'Oise study reveals that providers fail to deliver an average of 40% of scheduled visits in December 2011, a rate that reaches 73% for the provider AncillAPAd, then under judicial restructuring. Rather than making these results accessible to beneficiaries and their families, which would have allowed them to reconsider their choice of provider, the Val d'Oise General Council signs a restructuring agreement with the provider, mobilising a fund of €196,240 to finance, among other things, administrative staff cuts.
2013 : The platform goes live, accessible to beneficiaries and their families, with autonomous caregivers able to ensure continuity of visits. However, its use, the autonomous tracking of visit interruptions, the notification of beneficiaries, and the continuity ensured by autonomous caregivers draw opposition from the providers concerned.
2016 : After three years developing the protocol between beneficiaries and caregivers, the company YouTime was founded to offer funding authorities services including : real-time tracking of care breaks, beneficiary notification, and replacement by certified autonomous caregivers. These activities are automated through the digitalisation of the relationship between beneficiaries and caregivers.
2020 : if a failure rate of 40 to 73% was already tolerated under normal conditions, the lockdown — by sidelining a large share of salaried caregivers — raised fears of these breaks worsening. YouTime then proposed measuring these breaks and mobilising vaccinated autonomous caregivers, still active, to compensate for them. But Decree No. 2020-822 of 29 June 2020 maintained home-care service funding regardless of under-activity, and provided that the sums corresponding to hours not performed be paid directly to providers. With no mechanism to redirect this funding toward autonomous caregivers, YouTime's proposal had no lever to be implemented.
December 2022 : After seven years of unsuccessful attempts to get the platform adopted by the departmental authorities that fund the APA, the French company YouTime was dissolved. Free access to the platform was discontinued.
2026 : YouTime expands internationally, serving governments, local authorities and care providers across Europe and beyond.
The original problem identified in 2008 remains unresolved: home care systems are still measured primarily against provider schedules rather than beneficiary needs.
As a result, stakeholders often cannot determine what was requested, what was planned, what was delivered and what should be funded.
YouTime introduces a new reference framework based on beneficiary demand and automated service reconciliation. By continuously matching requested, planned and completed visits, the platform provides transparency, accountability and auditable proof of delivery across the entire care ecosystem.
About
The Global Challenge of Aging in Place
Governments fund millions of home care visits for their aging populations, representing billions in public spending.
But the structural lack of detection of missed visits remains the Achilles' heel of policies supporting independence : the interruptions remain invisible, unreported, unreplaced, and unaccounted for.
The Infrastructure for Care Delivery and Reconciliation
YouTime provides the infrastructure required to coordinate, monitor, verify and reconcile home care services.
By continuously comparing beneficiary requests, scheduled visits, completed interventions and replacement actions, the platform creates a transparent and auditable record of care delivery.
Since 2013, we have developed expertise in:
- Digitized protocols simplifying daily interactions between beneficiaries, families and caregivers.
- Real-time detection of missed visits and service disruptions.
- Automated replacement workflows and continuity-of-care procedures.
- Service reconciliation, compliance reporting and auditable proof of delivery.
Our Vision
Long terme home care for aging populations cannot be improved if service gaps remain invisible.
YouTime was created to make every missed visit measurable, every replacement traceable, and every delivered service reconcilable against the original beneficiary request.
By connecting beneficiary demand, care delivery and funding oversight, YouTime provides the trusted infrastructure needed for transparent, accountable and resilient home care systems.
YouTime: The Trusted Ledger for Home Care Delivery.
Contact
The YouTime platform is represented by its founder and owner, Mr. Chi Minh PHAM, 31 rue lavoisier, 92800 Puteaux, France. SIRET : 927548685.
Contact him on Linkedin for any strategic question, or for a demo.
Participants in a program can write to support[@]youtime.pro mentioning the program reference. No telephone support is offered at this stage.
Example of a protocol to remind the beneficiary of the visit 1 hour in advance, if applicable, of the N previous days of unmet care which represent the N priority level for replacement ; and to confirm the missed visit 31 minutes after the scheduled time.
Example of a protocol to alert the caregiver 15 minutes after the scheduled time, and to confirm the missed visit 31 minutes after the scheduled time.
Sample monthly report for a beneficiary requesting a visit at 9:00 a.m. each day, which is either completed or missed due to a lack of caregiver at 9:01 a.m., or because a scheduled caregiver did not arrive at 9:31 a.m.
